Financial Operations Manager URGENT

Compensation & Benefits

• $55,000-$65,000 base salary (final offer dependent on experience; unable to exceed the posted range)
• OUTSTANDING BENEFITS!
• 100% employer-paid medical, dental, life, and disability coverage for employees
• Employer-funded retirement program with immediate vesting and company match eligibility
• Generous PTO package including vacation, sick time, paid holidays, parental leave, and volunteer service days
• Additional coverage options available for dependents and supplemental insurance needs
• Supportive, mission-driven culture with strong work-life balance and long-term career growth opportunities

Position Summary

The Financial Operations Manager is responsible for overseeing billing operations, account administration, reporting, compliance, and customer account management activities. This role provides leadership for a small team while ensuring accurate financial processes, operational efficiency, regulatory compliance, and a high level of customer service.

Key Responsibilities

Financial Operations & Compliance

• Oversee billing processes, account reconciliations, payment activity, and compliance-related functions.
• Ensure adherence to applicable federal, state, and organizational requirements.
• Manage complex account issues, reporting obligations, and financial reconciliations.
• Serve as a point of escalation for account and payment inquiries.
• Collaborate with internal stakeholders to resolve discrepancies and improve operational effectiveness.

Reporting & Data Management

• Develop, maintain, and analyze financial and operational reports.
• Monitor account activity and identify trends to support decision-making.
• Maintain data integrity and support quality control initiatives.
• Identify opportunities for process improvements and operational efficiency.

Team Leadership

• Lead, train, and develop a team responsible for account administration and customer support.
• Manage hiring, onboarding, performance management, and workload distribution.
• Foster a collaborative and service-oriented culture.

Policy & Process Administration

• Maintain departmental policies, procedures, and operational documentation.
• Monitor regulatory changes and implement necessary updates.
• Participate in special projects and continuous improvement initiatives.

---

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 3+ years of experience in financial operations, billing, account administration, compliance, customer account management, or a related function.
• Experience managing reconciliations, reporting, and operational processes.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office and business systems.

Preferred Qualifications

• Experience in higher education, student accounts, financial aid, enrollment services, or similar administrative and financial operations environments.
• Previous leadership, supervisory, or team lead experience.
• Experience working in regulated environments with compliance and reporting responsibilities.
• Master's degree in Business Administration, Finance, Accounting, or a related discipline.

---

Key Skills

• Financial analysis and account reconciliation
• Regulatory compliance and reporting
• Leadership and team development
• Process improvement and operational efficiency
• Customer service and relationship management
• Data management and reporting
• Strong attention to detail and accuracy

---

Work Environment

• Professional office environment
• Occasional extended hours during peak operational periods
• Regular use of standard office technology and business systems

Why Consider This Opportunity?
This is an excellent opportunity for an accounting, finance, billing, student accounts, financial aid, banking, healthcare revenue cycle, or business operations professional seeking a leadership role with exceptional benefits, strong work-life balance, and long-term career stability. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual’s skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement benefits).